Unparalleled SUPPORT

Our Commitment to Our Customers

At Med-Tek, service is not an afterthought. From almost turnkey system installation through report generation, we have contemplated the necessary steps to improve efficiencies throughout the entire claims and delivery process.

  • For Everyone
    • 24/7/365 customer support – phone, web-based and touch screen chat for technicians
    • Training programs led by claims, care management and licensed medical professionals
    • Customized program design with Consideration for Use contemplating client specific loss history/patterns
    • Streamlined referral processes employing state specific forms alleviating redundancies
    • Prompt electronic delivery of assessment results in usable formats highlighting medically relevant data
    • Simplified billing – one comprehensive bill for all services
  • For Medical Providers
    • Turn-key product implementation
    • Certified hands-on device training
    • Online reference tools
    • Technical support 24/7/365
    • Comprehensive request for authorization services enabling you and your staff to concentrate on medical care

Customer Support

Toll-Free number: 1-855-930-0650
Monday – Friday: 9:00 a.m. – 8:00 p.m. Eastern Standard Time

Authorization Support

Toll-Free number: 1-855-930-0651
Fax number: 1-855-930-0655
Monday - Friday: 9:00 a.m. - 8:00 p.m. Eastern Standard Time